Refund Policy

Thank you for shopping at The Collection Above and Beyond. This Refund Policy details the terms and conditions under which refunds will be provided for purchases made on www.thecollectionaboveandbeyond.org

1. Returns and Refunds

1.1 Satisfaction Guarantee:
We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please contact us within 7 days, of receiving your order.

1.2 Eligibility for Refund:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Refund Process

2.1 Contact Us:
To initiate a refund, please contact our customer service team at info@thecollectionaboveandbeyond.org. Provide your order number, a description of the issue, and any supporting documentation, such as photos.

2.2 Authorization:
Once your request is received, we will review it and notify you of the approval or declining of your refund. If approved, we will provide you with instructions on how to return the item.

2.3 Return Shipment:
You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure that we receive your returned item.

2.4 Inspection and Processing:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund within 7 days of receiving the returned item. The refund will be issued to the original payment method.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Personalized or customized items

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund.

5. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated Refund Policy on our Website.

Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at info@thecollectionaboveandbeyond.org

Thank you for shopping with The Collection Above and Beyond.